Support and Maintenance
We are passionate about customer service and most of our work is referrals and repeat business. A heat pump system is a complex project and is normally the start of a long-term relationship.
We always make sure that we can effectively support a system before we agree to undertake an installation. We have turned down projects where an installation is too far away for us to provide an appropriate level of post-installation support.
It is a condition of the RHI and normally manufacturer warranties that air source and ground source heat pump systems are serviced annually. We undertake services to make sure everything is working properly and to try to spot problems before they occur.
Our Annual Heat Pump Service Agreement can be found here